Xenia provides a range of professional international business services for the discerning client. Xenia was incorporated in 2009 and is located in the Cayman Islands. Committed to conducting business and operations in accordance with high ethical standards, transparency and in full conformity with all domestic laws and regulations, Xenia follows strict business practices in compliance of regulations and international guidelines for AML, KYC, GPRD, CDPL and other common industry standards.
Cayman Islands is recognized as a major international financial centre with leadership in a number of areas. As the top international banking centre, the world’s leading domicile for offshore hedge funds, the second largest captive insurance centre, and a world leader in structured finance, the jurisdiction stands as the only offshore international financial centre to possess such breadth and depth in financial services. The banks and payment providers Xenia uses are regulated and located in Cayman Islands, Canada, USA. Hong Kong, and Europe.
Why the name Xenia?
The word, “Xenia”, has two primary meanings that apply to the mission and focus areas of the Xenia company. Xenia is the name of an interesting family of hardy pulsing coral which grows well in the midst of a strong laminar water flow, which has an affinity to how the world of finance has a pulsating flow movement.
“Xenia” is also the ancient Greek concept of hospitality, where the generosity and courtesy shown to those who are far from home. The Xenia team is very experienced at living, working, and investing offshore. For people looking to take advantage of the benefits of being offshore (far from home), they will find Xenia has the generous support and understanding they need.
In parallel to his 30 year IBM career that gave Doug a wide range and deep business experience with extensive global network, Doug has always had a focus on investing, trading, and works hard to connect people with opportunities.
Doug has been investing, managing his own portfolios and developing trading strategies for over 35 years. He scored high on the NASAA Series 65 – Investment Adviser Law certification.
He was born and raised in Toronto, Canada. But, spent much of the last twenty years travelling and working globally, with significant time spent based in Singapore, Philippines, Malaysia, Dubai, the USA, and Cayman Islands.
Doug worked globally in a mix of technical and management roles for IBM. Doug began his professional career with IBM in the mid-80’s after graduating from Seneca College in Toronto, having studied computer programming, accounting and DP auditing. Over the past three decades working with IBM both as an employee and manager. Doug developed his IBM career as a Technical Marketing and Sales professional, holding a variety of leadership roles, such as World Wide Program Director of a Global Executive Briefing team, and most recently as the Country Manager of the IBM operations in Cayman Islands, via the IBM Cayman Agency, CDS Agencies Ltd.. Doug has also authored several published books on IBM software.
Separate from IBM, Doug has founded or co-founded other successful businesses such as Client Server Consulting International in Singapore, Software Services International, Bahamas, and Xenia (formerly Spencer Incorporated) in Cayman Islands.
Terms and Conditions
This is a Customer Agreement (“Agreement”) between Xenia, a company incorporated in July 2009 and organized under the laws of the Cayman Islands under company registration number BC-228942, its successors and assigns, and the individual entity executing this Agreement (“Client”). By completing the on-line Open Live Account Application (“Application”) Client agrees that the terms set out in this Agreement (as amended by Xenia from time to time) govern the terms of all of Client’s dealings with Xenia and Xenia “Services”.
In consideration of Xenia agreeing to carry on one or more services, the Client agrees as follows:
If any term of the Operative Agreements (or any part of any term) shall be held by a court of competent jurisdiction to be unenforceable for any reason then such term shall, to that extent, be deemed severable, but the enforceability of the remainder of Operative Agreements shall not be affected.
2. Responsibility for the content of the Xenia Services
Xenia is responsible for the legality of the content and that it is provided in accordance with good practice, in addition to requirements related to copyrights and other intellectual property rights.
The general information, guidance or advice provided by the Xenia Services are not intended to be a legal, commercial, or similarly Xenia -binding source of information, guidance or advice, and should not be relied upon by the user. On this basis, demands cannot be presented to Xenia. Xenia accepts no responsibility for any damages caused to the user through the use of incorrect, incomplete or ambiguous data.
Xenia is responsible for the services and their accuracy, quality and the functioning of related data in accordance with the applied mandatory legislation.
3. Use of Website
Client acknowledges that whilst Xenia will use reasonable endeavors to ensure all information on its website is accurate, Xenia makes no warranties or representations that the website content is accurate or correct or up to date and any reliance on the information by Client is at Client’s own risk. Client acknowledges that Xenia recommends that Client obtains its own professional legal and financial representation. This website is operated by Xenia, 10 Market Street, #244, Camana Bay, Grand Cayman, KY1-9006, Cayman Islands.
4. Client Information Requirements
The Client shall provide and maintain the Client Information provided to Xenia and is the Client’s responsibility to ensure that the Client update Xenia of any changes.
5. Email Marketing
Client consents to Xenia sending out emails with details of marketing material which Xenia believes may be of interest to Client. Client consents to receiving these emails. Client can unsubscribe from these emails at any time.
6. Clients who are introduced to Xenia
If someone refers Clients to Xenia, the Client understands that the introduced Client under all circumstances understands and agrees that the Introducing party is the Client’s agent and not the agent of Xenia.
Xenia is a wholly separate and independent entity from any Introducing Broker or Affiliate with which it has a business relationship. The Introducing Broker Agreement between Xenia and Introducing Broker does not establish a joint venture or partnership and any such Introducing Broker is not an agent or employee of Xenia.
7. Data security and Confidentiality
Client agrees and acknowledges that Client is the exclusive owner and solely responsible, joint and severally if applicable, for the confidentiality and protection of Client’s account number(s) and password(s) that allow Client to place on-line orders and access Xenia’s electronic trading systems. Client further agrees that Client will be fully responsible for all activities and password(s). Client agrees to indemnify and hold Xenia harmless from: if any other person utilizing Client’s confidential information provides instructions to Xenia that may be contrary to Client’s instructions. Client will immediately notify Xenia in writing or by e-mail of any loss, theft or unauthorized use of Client’s account number(s) and/or password(s). Client accepts that the data networks and the services which are provided through them are not completely safe, and that the user is responsible for the proper handling of the information and security of their own information systems. The user is also responsible for the equipment required to use the Services, the acquisition and operational condition of the links and software and to ensure that they do not cause damage or disruption to Xenia or a third party.
8. No Tax, Accounting, Legal Market Advice or Trading recommendations
Client acknowledges that Xenia does not provide any tax, accounting or legal advice of any kind to Client. Xenia does not give advice or offer any opinion with respect to the profitability, suitability or potential value of a particular transaction or investment strategy. Client further acknowledge that any recommendations, research, market letters or other information (collectively, “Market Information”) provided to Client by Xenia does not constitute an offer or solicitation to sell or to buy anything. Client assumes the risk of relying on Market Information and hereby will indemnify and hold Xenia harmless from any and all claims, demands, losses, damages or expenses Xenia may incur as a result of Client’s use of Market Information. Client agrees that any investment decision and transaction Client makes will be based solely on Client’s own evaluation of Client’s financial circumstances and investment objectives and whether such decisions and transactions are suitable with respect to your investment and/or trading strategy. Xenia does not provide buying or selling recommendations and neither do the services provide general information or other such information intended to guide the investment process of the client so the client must form their own view of the market or use the investment advice of specialists, taking into account that investment operations always come with high risk such as the loss of all invested capital. Client acknowledges and agrees that any market recommendations and information communicated to Client by Xenia, its employees or any Third Party do not constitute an offer to sell or the solicitation of an offer to buy any Foreign Currency. Xenia makes no representation, warranty or guarantee as to, and shall not be responsible for, the accuracy or completeness of any information or trading recommendation furnished to Client
9. No guarantees
The Services of Xenia are provided “as is” and Xenia disclaims any express or implied guarantees. All utilization of the Services takes place at the sole risk of the user.
10. Limitation of liability
Xenia (including its possible service providers) is not responsible for any incidental or consequential damages, including delays, damages caused by unused service possibilities, loss of income, goodwill, user rights, or data or other economic losses, resulting from: use of the services or because these could not be used, costs arising from acquiring a substitute service, data or information received through the services or a message which has been received through the services, unlawful data transmissions or unlawful alterations to these, or other conditions connected to the services. Further, Xenia will not be liable for any loss or expense incurred by the client in connection with, or directly or indirectly arising from any failure by the company to perform any of its obligations as a result of a cause beyond its control; or the acts, commissions or negligence of any third party.
11. Force majeure
A force majeure releases Xenia from any such obligations connected to its services, in so far as events prevent the functioning of its service or parts thereof or causes undue harm to it. Such events considered to be a force majeure are fires, earthquakes, floods, explosions, strikes and other cessations of work, the orders of officials, disturbances concerning the supply of energy, shortages of raw materials or equipment, war, civil unrest, externally caused by external sources resultant cable or data communication disturbances or other such reasons which were not previously known and for which prior preparation was not possible.
Xenia will inform users through written notification of the onset, estimated duration and cessation of the above-mentioned circumstances as soon as possible after the event has occurred, in so far as an announcement is possible. Written notification shall be understood as e-mail, mail or announcement on Xenia’s website.
12. Governing Law and Jurisdiction
This Agreement, the rights and obligations of the parties hereto, and any judicial or administrative action or proceeding arising directly or indirectly hereunder or in connection with the transactions contemplated hereby, whether brought by Client or Xenia, shall be governed by, construed and enforced in all respects by the laws of the Cayman Islands and the parties submit to the exclusive jurisdiction of the Cayman Islands courts.
The Client may terminate their relationship with Xenia with immediate effect by giving Written Notice to Xenia. Accordingly, Xenia may terminate the client relationship with immediate effect by giving Written Notice to the Client. Any such termination will not affect any obligation which has already been incurred by either the Client or Xenia.
If you have any questions, feel free to contact us at email@example.com
At Xenia, protecting the privacy and safeguarding the personal and financial information of our clients and website visitors is one of our highest priorities. The following statement explains how Xenia collects and protects your information. In compliance with GPRD and CDPL, Xenia protects client data.
Collected data information
The information Xenia collects directly from you is required to communicate with you, including your name, mailing address, telephone number, email address; and as required by law, valid credentials to verify your identity such as a passport, government issued ID, and address verification documents. Xenia also collects demographic information that our clients supply upon initiating a Xenia account including date of birth, trading experience, income, sources of income and occupation, among others.
The data is collected from Users during the registration process for Xenia. In addition, Xenia collects data related to the clients’ trading history.
Xenia may, by their own initiative, or at the request of the User, complete, correct or delete any incomplete, inaccurate or outdated personal data.
Disclosure of information
Data will not be disclosed for the purpose of direct advertising, distance selling or other direct marketing, market and public opinion research, or for personal matriculation. The personal data of an individual may be disclosed to a User’s superior, in accordance with their own organizational hierarchy. In exceptional circumstances, data may be legally disclosed to a third party upon a request by authorities, to enforce the then valid Operative Agreements and for the possible investigation of possible condition violations and to safeguard the security of Xenia .
Clients may contact Xenia any time for more information.
Anti-Money Laundering Policy
Being in compliance with Cayman and international Anti-Money Laundering laws and policies, Xenia is required, by law, to collect and verify (Know Your Client – KYC) the personal identification data of registered clients.
Registering clients need to provide a valid form of government-issued identification (Driver’s License, State ID, or Passport), and a proof of residence (utility bill, etc).
Xenia reserves the right to refuse processing a transaction at any stage where it believes the transaction to be connected in any way to money laundering or criminal activity. In accordance with international law, Xenia is not obligated to inform the client if suspicious activity is reported to any corresponding regulatory or legal bodies.
Know Your Customer Policy (KYC)
Xenia shall document the identity, nature of business, income, source of assets, and investment objectives of each prospective customer.
Xenia welcomes clients from all over the globe. But, there are some exceptions, governmental restrictions along with our company policies prohibit Xenia from opening accounts with funding originated from restricted and/or sanctioned countries.
The compliance procedures listed above are only brief synopsis of the high level guidelines observed by the Xenia. For additional questions concerning Xenia policies, please feel free to contact our Compliance department. No substitutions or modifications will be accepted to the above requirements, Xenia Compliance department reserves the final determination regarding the validity of the documents.
Xenia aims to provide superior customer service, in the event you are dissatisfied with any aspect of our service; please give us the opportunity to investigate and answer your questions.
If you wish to lodge a complaint:
- Document anything that relates to your complaint and any questions that you wish to have answered.
- Inform Xenia support with details of your complaint. You can email Xenia at firstname.lastname@example.org. Xenia will review the situation and will resolve it at this initial level if we can.
- If the matter is still not resolved to your satisfaction, please ask a staff member to escalate your complaint to upper management of Xenia. The staff member will consequentially provide you with the specific upper management direct contact details.
10 Market Street, #244 Camana Bay, Grand Cayman, KY1-9006, Cayman Islands
email@example.com (Please mark your email Attn.: Complaints Officer)
Xenia will aim to resolve your complaint within a period of 28 days.
If the complaint is more complex and takes longer than 28 days Xenia will communicate the results as soon as possible.