About Xenia

Information and Policies

Xenia provides a range of professional international business management services for the discerning client and corporations. Incorporated in 2009 and located in the Cayman Islands, Xenia is committed to conducting business in accordance with high ethical standards, transparency, and full conformity with all domestic laws and regulations — following strict practices for AML, KYC, GDPR, and other common industry standards.

Why the name Xenia?

The word “Xenia” has two primary meanings that apply to the mission and focus areas of the company. Xenia is the name of a hardy pulsing coral that grows well in the midst of a strong laminar water flow — an affinity to how the world of finance has its own pulsating, flowing movement.

“Xenia” is also the ancient Greek concept of hospitality: the generosity and courtesy shown to those who are far from home. The Xenia team is experienced at living, working, and investing offshore. For people looking to take advantage of the benefits of being offshore — far from home — Xenia offers the generous support and understanding they need.

Cayman Islands

Cayman Islands is recognized as a major international financial centre with leadership in a number of areas: the top international banking centre, the world's leading domicile for offshore hedge funds, the second largest captive insurance centre, and a world leader in structured finance. The banks and payment providers Xenia uses are regulated and located in the Cayman Islands, Canada, USA, Hong Kong, and Europe.

Management

Douglas Spencer, Founder of Xenia

Douglas Spencer

Founder

In parallel to his 30-year IBM career that gave Doug a wide range of deep business experience with an extensive global network, Doug has always had a focus on investing, trading, and connecting people with business opportunities.

Doug has been investing, managing his own portfolios, and developing trading strategies for over 35 years. He scored high on the NASAA Series 65 – Investment Adviser Law certification.

He was born and raised in Toronto, Canada, but spent much of the last twenty years travelling and working globally, with significant time based in Singapore, the Philippines, Malaysia, Dubai, the USA, and the Cayman Islands.

Doug worked globally in a mix of technical and management roles for IBM, beginning his professional career in the mid-80s after graduating from Seneca College in Toronto, having studied computer programming, accounting, and DP auditing. Over three decades with IBM — as both employee and manager — Doug held a variety of leadership roles including World Wide Program Director of a Global Executive Briefing team, and most recently Country Manager of IBM's operations in the Cayman Islands via the IBM Cayman Agency, CDS Agencies Ltd. Doug has also authored several published books on IBM software.

Separate from IBM, Doug has founded or co-founded other businesses, including Client Server Consulting International in Singapore, Software Services International in the Bahamas, and Xenia (formerly Spencer Incorporated) in the Cayman Islands.

Terms and Conditions

Xenia, a company incorporated in July 2009 and organized under the laws of the Cayman Islands under company registration number BC-228942, its successors and assigns, and the individual entity executing this Agreement (“Client”). By completing the online registration, the Client agrees that the terms set out in this Agreement (as amended by Xenia from time to time) govern the terms of all of Client's dealings with Xenia and Xenia “Services.”

In consideration of Xenia agreeing to carry on one or more services, the Client agrees as follows:

  1. Client warranties. Client is of sound mind, legal age, and legal competence. If the Client is a company, the person completing registration on the Client's behalf is duly authorized to do so, and all information provided is true, correct, and complete as of the date hereof; Client will promptly notify Xenia of any changes. If you do not accept these terms, we encourage you not to use these Services.
  2. Responsibility for the content of the Xenia Services. Xenia is responsible for the legality of its content and provides it in accordance with good practice and applicable copyright and intellectual property requirements. General information, guidance, or advice provided by Xenia is not intended as legal, commercial, or Xenia-binding advice and should not be relied upon by the user; demands cannot be presented to Xenia on this basis. Xenia accepts no responsibility for damages caused to the user through incorrect, incomplete, or ambiguous data.
  3. Use of website. Client acknowledges that while Xenia uses reasonable endeavors to ensure website accuracy, Xenia makes no warranty that content is accurate, correct, or up to date, and reliance on it is at Client's own risk. Xenia recommends Client obtain its own professional legal representation.
  4. Client information requirements. The Client shall provide and maintain the Client Information provided to Xenia and is responsible for updating Xenia of any changes.
  5. Email marketing. Client consents to Xenia sending emails with marketing material Xenia believes may be of interest, and may unsubscribe at any time.
  6. No tax, accounting, or legal advice. Xenia does not provide tax, accounting, or legal advice. Any recommendations, research, or market letters (“Market Information”) do not constitute an offer or solicitation. Client assumes the risk of relying on Market Information and will indemnify and hold Xenia harmless from related claims, losses, or expenses.
  7. No guarantees. Services are provided “as is,” and Xenia disclaims any express or implied guarantees. All use of the Services is at the sole risk of the user, including risk of damages from downloaded content such as viruses or malware. No advice received from Xenia creates a legally binding counsel or guarantee unless expressly stated in these Terms.
  8. Limitation of liability. Xenia is not responsible for incidental or consequential damages — including delays, loss of income, goodwill, user rights, data, or other economic losses — arising from use of the Services, unlawful data transmissions or alterations, or related conditions. Xenia is not liable for loss arising from failure to perform obligations due to causes beyond its control, or the acts or negligence of any third party.
  9. Force majeure. Events such as fires, earthquakes, floods, explosions, strikes, orders of officials, energy supply disturbances, shortages of raw materials or equipment, war, civil unrest, or externally caused communication disturbances release Xenia from related obligations to the extent they prevent the functioning of its services.
  10. Governing law and jurisdiction. This Agreement and any related proceedings are governed by the laws of the Cayman Islands, and the parties submit to the exclusive jurisdiction of the Cayman Islands courts.
  11. Termination and data deletion. The Client may terminate the relationship with immediate effect by written notice or by emailing accounts@xenia.ky requesting account deletion. Certain client information must be retained for at least five years to comply with Cayman data retention requirements. Xenia may likewise terminate the relationship with immediate effect by written notice; termination does not affect obligations already incurred by either party.
  12. Data deletion policy. Xenia will completely delete a client's data upon request, except where retention is required for legitimate reasons such as security, fraud prevention, or regulatory compliance — in which case Xenia will inform the client of its retention practices. To request deletion, email support@xenia.ky.
  13. Changes to these terms. Xenia may change these Terms at any time without prior notice and will attempt to inform users of changes. Continued use of the Services constitutes acceptance of any changes; if you do not accept a change, you must cease using the Services immediately.

If you have any questions, feel free to contact us at support@xenia.ky.

Privacy Policy

At Xenia, protecting the privacy and safeguarding the personal information of our clients is one of our highest priorities. The following explains how Xenia collects and protects your information. In compliance with GDPR and CDPL, Xenia protects client data.

Collected data information

The information Xenia collects directly from you is required to communicate with you, including name, mailing address, telephone number, and email address, and, as required by law, valid credentials to verify your identity such as a passport, government-issued ID, and address verification documents. Xenia also collects demographic information supplied upon registration, including date of birth, trading experience, income, sources of income, and occupation, among others. This data is collected from users during Xenia's registration process. Xenia may, on its own initiative or at the request of the user, complete, correct, or delete any incomplete, inaccurate, or outdated personal data.

Disclosure of information

Data will not be disclosed for direct advertising, distance selling, other direct marketing, market and public opinion research, or personal matriculation. A user's personal data may be disclosed to their organizational superior in accordance with their own hierarchy. In exceptional circumstances, data may be legally disclosed to a third party at the request of authorities, to enforce valid operative agreements, to investigate possible violations, or to safeguard the security of Xenia.

Xenia is not responsible for the privacy policies or content of linked sites and has no control over how those sites use or protect information you provide. If you link to a co-branded or linked website, please review that site's own privacy policy.

Clients may contact Xenia at any time for more information: email support@xenia.ky or visit www.xenia.ky.

Anti-Money Laundering Policy

In compliance with Cayman and international Anti-Money Laundering laws and policies, Xenia is required by law to collect and verify (Know Your Client – KYC) the personal identification data of registered clients. Registering clients must provide a valid form of government-issued identification (driver's licence, state ID, or passport) and proof of residence (such as a utility bill).

Know Your Customer Policy (KYC)

Xenia documents the identity, nature of business, income, source of assets, and investment objectives of each prospective customer. Xenia welcomes clients from around the globe; however, governmental restrictions and company policy prohibit Xenia from opening accounts funded from restricted or sanctioned countries.

Compliance summary

The procedures above are only a brief synopsis of the high-level guidelines Xenia observes. For additional questions concerning Xenia's policies, please contact our Compliance department. No substitutions or modifications will be accepted to the above requirements; Xenia's Compliance department reserves final determination regarding the validity of documents.

Dispute Handling

Xenia aims to provide superior customer service. In the event you are dissatisfied with any aspect of our service, please give us the opportunity to investigate and answer your questions.

If you wish to lodge a complaint

  1. Document anything that relates to your complaint and any questions you wish to have answered.
  2. Inform Xenia support with details of your complaint by emailing support@xenia.ky. Xenia will review the situation and resolve it at this initial level where possible.
  3. If the matter remains unresolved to your satisfaction, ask a staff member to escalate your complaint to Xenia's upper management. The staff member will provide you with the relevant direct contact details.

Contact

Mail: Xenia, 10 Market Street #244, Camana Bay, Grand Cayman, KY1-9006, Cayman Islands
Email: support@xenia.ky (please mark your email Attn.: Complaints Officer)

Xenia aims to resolve complaints within 28 days. If a complaint is more complex and takes longer, Xenia will communicate the results as soon as possible.