Xenia provides a range of professional international business services for the discerning client. Xenia was incorporated in 2009 and is located in the Cayman Islands. Committed to conducting business and operations in accordance with high ethical standards, transparency and in full conformity with all domestic laws and regulations, Xenia follows strict business practices in compliance of regulations and international guidelines for AML, KYC, FATCA, CRS, GPRD, CDPL and other common industry standards.
Cayman Islands is recognized as a major international financial centre with leadership in a number of areas. As the top international banking centre, the world’s leading domicile for offshore hedge funds, the second largest captive insurance centre, and a world leader in structured finance, the jurisdiction stands as the only offshore international financial centre to possess such breadth and depth in financial services. The banks and payment providers Xenia uses are regulated and located in Cayman Islands, Canada, USA. Hong Kong, and Europe.
Why the name Xenia?
The word, “Xenia”, has two primary meanings that apply to the mission and focus areas of the Xenia company. Xenia is the name of an interesting family of hardy pulsing coral which grows well in the midst of a strong laminar water flow, which has an affinity to how Forex trading has a pulsating flow movement.
“Xenia” is also the ancient Greek concept of hospitality, where the generosity and courtesy shown to those who are far from home. The Xenia team is very experienced at living, working, and investing offshore. For people looking to take advantage of the benefits of trading Forex in an offshore (far from home) brokerage, they will find Xenia has the generous support and understanding they need.
In parallel to his 30 year IBM career that gave Doug a wide range and deep business experience with extensive global network, Doug has always had a focus on investing, trading, and works hard to connect people with opportunities.
Doug has been investing, managing portfolios and developing trading strategies for 30 years. He has traded Forex since 2009 and understands well the world of Forex Traders, clients investing in Forex and the Forex industry. He scored high on the NASAA Series 65 – Investment Adviser Law certification.
He was born and raised in Toronto, Canada. But, spent much of the last twenty years travelling and working globally, with significant time spent based in Singapore, Philippines, Malaysia, Dubai, the USA, and Cayman Islands.
Doug worked globally in a mix of technical and management roles for IBM. Doug began his professional career with IBM in the mid-80’s after graduating from Seneca College in Toronto, having studied computer programming, accounting and DP auditing. Over the past three decades working with IBM both as an employee and manager. Doug developed his IBM career as a Technical Marketing and Sales professional, holding a variety of leadership roles, such as World Wide Program Director of a Global Executive Briefing team, and most recently as the Country Manager of the IBM operations in Cayman Islands, via the IBM Cayman Agency, CDS Agencies Ltd.. Doug has also authored several published books on IBM software.
Separate from IBM, Doug has founded or co-founded other successful businesses such as Client Server Consulting International in Singapore, Software Services International, Bahamas, and Xenia (formerly Spencer Incorporated) in Cayman Islands.
Karen is a Certified Anti-Money Laundering specialist and currently Chair of the Caribbean Task Force for the Association of Certified Anti-Money Laundering Specialists and she is also a member of the International Association of Financial Crimes Investigators. She also an Executive Committee Member of the Cayman Islands Compliance Association and sits on the Policy sub-committee.
Karen O’Brien is an accomplished investigator with expertise in Fraud and Financial Crime. She was a police officer for sixteen years with the Toronto Police Service, spending five years in the Fraud and Forgery Squad. She investigated financial crimes in the Cayman Islands as a Detective with the Royal Cayman Islands Police before branching out to the private sector and specializing in compliance and Know Your Customer, assisting in investigations in the USA, Scotland, Isle of Man and the UK.
As a professional consultant, Karen has experience in the design and implementation of anti-money laundering (AML) policies and procedures, Know-Your Customer program reviews, risk analysis and risk management strategies, and AML training. Karen has created a designed Longbow Compliance Manager TM, a web-based training program and compliance tool that provides anti-money laundering training. Karen is also experienced in FATCA, CRS and related reporting compliance.
Terms and Conditions
This is a Customer Agreement (“Agreement”) between Xenia, a company incorporated in July 2009 and organized under the laws of the Cayman Islands under company registration number BC-228942, its successors and assigns, and the individual entity executing this Agreement (“Client”). By completing the on-line Open Live Account Application (“Application”) Client agrees that the terms set out in this Agreement (as amended by Xenia from time to time) govern the terms of all of Client’s dealings with Xenia and Xenia “Services”.
In consideration of Xenia agreeing to carry on one or more accounts of Client and providing services to Client in connection with the purchase and sale of currencies (collectively, “Forex”), Client agrees as follows:
If any term of the Operative Agreements (or any part of any term) shall be held by a court of competent jurisdiction to be unenforceable for any reason then such term shall, to that extent, be deemed severable, but the enforceability of the remainder of Operative Agreements shall not be affected.
2. Responsibility for the content of the Xenia Services
Xenia is responsible for the legality of the content and that it is provided in accordance with good practice, in addition to requirements related to copyrights and other intellectual property rights.
The general information, guidance or advice provided by the Xenia Services are not intended to be a legal, commercial, or similarly Xenia -binding source of information, guidance or advice, and should not be relied upon by the user. On this basis, demands cannot be presented to Xenia. Xenia accepts no responsibility for any damages caused to the user through the use of incorrect, incomplete or ambiguous data.
Xenia is responsible for the services and their accuracy, quality and the functioning of related data in accordance with the applied mandatory legislation.
3. Use of Website
Client acknowledges that whilst Xenia will use reasonable endeavors to ensure all information on its website is accurate, Xenia makes no warranties or representations that the website content is accurate or correct or up to date and any reliance on the information by Client is at Client’s own risk. Client acknowledges that Xenia recommends that Client obtains its own professional legal and financial representation. This website is operated by Xenia, 10 Market Street, #244, Camana Bay, Grand Cayman, KY1-9006, Cayman Islands.
4. Margin requirements
The Client shall provide and maintain the Margin in such limits as Xenia, at its sole discretion, may change and require from time to time. It is the Client’s responsibility to ensure that the Client understands how a margin is calculated. Client agrees to maintain sufficient margin in Client’s account without notice from Xenia. Xenia is entitled to close the Client’s Open Positions without the consent of the Client or any prior written notice if the Equity is less than Xenia’s valid margin requirements. Note that special weekend margin requirements may be applied by Xenia, at its sole discretion. Xenia is not responsible for any realized losses arising therefrom.
5. Email Marketing
Client consents to Xenia sending out emails with details of marketing material which Xenia believes may be of interest to Client. Client consents to receiving these emails. Client can unsubscribe from these emails at any time.
6. Clients who are introduced to Xenia by an Introducing Broker, Affiliate, or Third Party Advisor (or referred by a Friend).
If an Introducing Broker or Third Party Advisor or Friend introduces the Client to Xenia, the Client understands that Xenia may pay fees, commissions or other compensation to such person or entity for the introduction. Client acknowledges and agrees that as an Introducing Broker or Third Party Advisor to Xenia, the Introducing Broker or Third Party Advisor does not hold or collect any margined funds on behalf of Xenia or for the Client’s Account. Xenia does not control and cannot endorse or vouch for the accuracy of any information or advice Client may have or will receive from the Introducing Broker or Third Party Advisor and Client agrees that such Introducing Broker or Third Party Advisor does not in any form or manner represent or act for or on behalf of Xenia. The Introducing Broker or Third Party Advisor will not have trade authorization privileges unless granted in writing by the Client. The Client under all circumstances understands and agrees that the Introducing Broker and/or Third Party Advisor is the Client’s agent and not the agent of Xenia.
Xenia is a wholly separate and independent entity from any Introducing Broker or Affiliate with which it has a business relationship. The Introducing Broker Agreement between Xenia and Introducing Broker does not establish a joint venture or partnership and any such Introducing Broker is not an agent or employee of Xenia.
7. Joint accounts
Where the Application is for a joint account, whilst the account is owned jointly each Client severally has authority: to trade Client’s account without restriction, to receive all correspondence and documents in respect to Client’s account, to receive or withdraw money from Client’s account, to execute agreements relating to Client’s account, and to deal with Xenia fully. Xenia has the authority to require joint action by the parties of the account in matters of the account if Xenia decides at its discretion this is necessary. Client acknowledges that on the death of one of the joint parties all funds and property in Client’s account shall be deemed to be owned solely by the surviving party. Xenia reserves the right in the event of the death of one of the joint parties to require a copy of the death certificate and is entitled to put a hold on the account until this has been provided.
8. Transfer of Customership
Client agrees that Xenia may transfer Customership to a third party at its sole discretion. Unless otherwise notified, following transfer, Client shall be a client of the third party with the same contractual conditions as Client had with Xenia.
9. Data security and Confidentiality
Client agrees and acknowledges that Client is the exclusive owner and solely responsible, joint and severally if applicable, for the confidentiality and protection of Client’s account number(s) and password(s) that allow Client to place on-line orders and access Xenia’s electronic trading systems. Client further agrees that Client will be fully responsible for all activities including brokerage transactions that arise from the use of Client’s account number(s) and password(s). Client agrees to indemnify and hold Xenia harmless from: if any other person utilizing Client’s confidential information provides instructions to Xenia that may be contrary to Client’s instructions. Client will immediately notify Xenia in writing or by e-mail of any loss, theft or unauthorized use of Client’s account number(s) and/or password(s). Client accepts that the data networks and the services which are provided through them are not completely safe, and that the user is responsible for the proper handling of the information and security of their own information systems. The user is also responsible for the equipment required to use the Services, the acquisition and operational condition of the links and software and to ensure that they do not cause damage or disruption to Xenia or a third party.
10. No Tax, Accounting, Legal Market Advice or Trading recommendations
Client acknowledges that Xenia does not provide any tax, accounting or legal advice of any kind to Client. Xenia does not give advice or offer any opinion with respect to the profitability, suitability or potential value of a particular transaction or investment strategy. Client further acknowledge that any recommendations, research, market letters or other information (collectively, “Market Information”) provided to Client by Xenia does not constitute an offer or solicitation to sell or to buy any Forex or other property. Client assumes the risk of relying on Market Information and hereby will indemnify and hold Xenia harmless from any and all claims, demands, losses, damages or expenses Xenia may incur as a result of Client’s use of Market Information. Client agrees that any investment decision and transaction Client makes will be based solely on Client’s own evaluation of Client’s financial circumstances and investment objectives and whether such decisions and transactions are suitable with respect to your investment and/or trading strategy. Xenia does not provide buying or selling recommendations and neither do the services provide general information or other such information intended to guide the investment process of the client so the client must form their own view of the market or use the investment advice of specialists, taking into account that investment operations always come with high risk such as the loss of all invested capital. Client acknowledges and agrees that any market recommendations and information communicated to Client by Xenia, its employees or any Third Party do not constitute an offer to sell or the solicitation of an offer to buy any Foreign Currency. Xenia makes no representation, warranty or guarantee as to, and shall not be responsible for, the accuracy or completeness of any information or trading recommendation furnished to Client.
11. Commissions and Fees
Client understands and agrees that commissions and fees (as disclosed on Xenia’s website or in writing to Client) are charged to Client’s account on any and all transactions Client enters into. Xenia may share commissions, fees, rebates and, from time to time, profits with the introducing broker who introduced Client to Xenia. Client agrees to pay all such commissions and fees. If Client is on a commission free account, Client will be charged a spread between the bid price of the instrument and ask price of the instrument.
12. No guarantees
The Services of Xenia are provided “as is” and Xenia disclaims any express or implied guarantees. All utilization of the Services takes place at the sole risk of the user.
Xenia does not guarantee that:
- the Services or the material received through the Services corresponds to the user’s expectations,
- the Services are available uninterrupted or timely, reliably or flawlessly,
- prices reflected in the trading platform are correct until fully settled, or
- the accuracy and quality of the information which the user has received through the Services, is error-free, or otherwise meets the expectations of the user.
- In situations where upline technical failure results in incorrect fills, Xenia reserves the right to subsequently adjust and correct affected fill prices, whether to the benefit or detriment of the affected account.
13. Limitation of liability
Xenia (including its possible service providers) is not responsible for any incidental or consequential damages, including delays, damages caused by unused service possibilities, loss of income, goodwill, user rights, or data or other economic losses, resulting from: use of the services or because these could not be used, costs arising from acquiring a substitute service, data or information received through the services or a message which has been received through the services, unlawful data transmissions or unlawful alterations to these, or other conditions connected to the services. Further, Xenia will not be liable for any loss or expense incurred by the client in connection with, or directly or indirectly arising from any failure by the company to perform any of its obligations as a result of a cause beyond its control; or the acts, commissions or negligence of any third party.
14. Force majeure
A force majeure releases Xenia from any such obligations connected to its services, in so far as events prevent the functioning of its service or parts thereof or causes undue harm to it. Such events considered to be a force majeure are fires, earthquakes, floods, explosions, strikes and other cessations of work, the orders of officials, disturbances concerning the supply of energy, shortages of raw materials or equipment, war, civil unrest, externally caused by external sources resultant cable or data communication disturbances or other such reasons which were not previously known and for which prior preparation was not possible.
Xenia will inform users through written notification of the onset, estimated duration and cessation of the above-mentioned circumstances as soon as possible after the event has occurred, in so far as an announcement is possible. Written notification shall be understood as e-mail, mail or announcement on Xenia’s website.
15. Governing Law and Jurisdiction
This Agreement, the rights and obligations of the parties hereto, and any judicial or administrative action or proceeding arising directly or indirectly hereunder or in connection with the transactions contemplated hereby, whether brought by Client or Xenia, shall be governed by, construed and enforced in all respects by the laws of the Cayman Islands and the parties submit to the exclusive jurisdiction of the Cayman Islands courts.
The Client may terminate and close the Forex Account(s) with immediate effect by giving Written Notice to Xenia. Accordingly, Xenia may terminate and close the Forex Account(s) with immediate effect by giving Written Notice to the Client. Any such termination will not affect any obligation which has already been incurred by either the Client or Xenia in respect of any Open Position or any legal rights or obligations which may already have arisen under normal trading operations or any Transactions and deposit/withdrawal operations made thereunder. Upon termination Xenia will be entitled without prior notice to the Client to cease to grant the Client access to the Trading Platform. Further, all amounts payable by the Client to Xenia will become immediately due and payable including (but without limitation):
– all outstanding fees, charges and commissions;
– any dealing expenses incurred by terminating the Forex Account(s); and
– any losses and expenses realized in closing out any Transactions or settling or concluding outstanding obligations incurred by Xenia on the Client’s behalf.
18. Entry/Exit for PAMM Strategies and Risk of Loss
Strategy PAMM Entry (Deposits) / Exit (Withdrawals) are usually processed on (or just after) the 28th of each month, and NOT immediately upon request of a transfer by a client. Participants may pre-request transfers in / out (Entry/Exit) of the Strategy ahead of the 28th for batch processing to be done at the to be determined Entry/Exit. It’s important to understand that risk of loss exists when participating in PAMM Strategies, and withdrawals are NOT processed until the Entry/Exit time for a given Strategy. This is due to the fact that when the Entry/Exit of funds for any participant is processed, the ratio allocation for every participant changes, and must be calculated and properly reset. The transfer requests are collected and done as a batch set of transactions on the Entry/Exit date.
Entry/Exit processing MUST be co-ordinated with the Strategy Provider (traders) to determine the best time to process the batch of transfers and to ensure that adequate funding is available in Cash Equity for the processing of withdrawals.
19. Dormant Account and Inactivity Account Fee ($10.00 USD per month) Due to the ongoing costs to Xenia of maintaining accounts with funds, such as annual FATCA/CRS reporting, client accounts that have a balance, but are without any trading can be a costly burden to Xenia. Clients with accounts that are inactive for more than 2 or more months in terms of trading or are not participating in Strategies will be charged a inactivity account fee of $10.00 USD per month until the balance is zero.
If you have any questions, feel free to contact us at email@example.com
At Xenia, protecting the privacy and safeguarding the personal and financial information of our clients and website visitors is one of our highest priorities. The following statement explains how Xenia collects and protects your information. In compliance with GPRD and CDPL, Xenia protects client data.
Collected data information
The information Xenia collects directly from you is required to communicate with you, including your name, mailing address, telephone number, email address; and as required by law, valid credentials to verify your identity such as a passport, government issued ID, and address verification documents. Xenia also collects demographic information that our clients supply upon initiating a Xenia account including date of birth, trading experience, income, sources of income and occupation, among others.
The data is collected from Users during the registration process for Xenia. In addition, Xenia collects data related to the clients’ trading history.
Xenia may, by their own initiative, or at the request of the User, complete, correct or delete any incomplete, inaccurate or outdated personal data.
Disclosure of information
Data will not be disclosed for the purpose of direct advertising, distance selling or other direct marketing, market and public opinion research, or for personal matriculation. The personal data of an individual may be disclosed to a User’s superior, in accordance with their own organizational hierarchy. In exceptional circumstances, data may be legally disclosed to a third party upon a request by authorities, to enforce the then valid Operative Agreements and for the possible investigation of possible condition violations and to safeguard the security of Xenia .
Xenia may share Xenia usage information about our website visitors to reputable advertising companies to target our internet banner advertisements on Xenia.com. For this purpose, pixel tags (also called clear gifs or web beacons) may be used to note the pages you have visited, but the information collected by the advertising company through the use of these pixel tags is not personally identifiable.
Xenia is obliged under the Tax information Authority Law, the Regulations, and Guidance Notes made pursuant to that Law, and treaties and intergovernmental agreements entered into by the Cayman Islands in relation to the automatic exchange of information for tax matters (collectively “AEOI”), to collect certain information about each account holder’s tax status. This is for FATCA compliance.
Users may contact Xenia any time for more information.
Foreign exchange trading involves substantial risk of financial loss, and is not suitable for all.
High Risk Investment
Xenia warns that trading foreign exchange and futures on margin carries a high level of risk, and may not be suitable for all investors. The high degree of leverage can work against you, as well as to your advantage. Before deciding to invest in foreign exchange or futures, you should carefully consider your investment objectives, level of experience, and risk appetite. The possibility exists that you could sustain a loss of some or all of your initial investment and therefore, you should not invest money that you cannot afford to lose. You should be aware of all the risks associated with foreign exchange and futures trading, and consult with an independent financial advisor if you have any doubts.
Xenia shall not be responsible for any loss arising from any investment based on any recommendation, forecast or other information provided. Any opinions, news, research, analyses, prices, or other information contained on the Xenia websites and trading platforms are provided as general market commentary, and do not constitute investment advice. Xenia will not accept liability for any loss or damage, including without limitation to, any loss of profit, which may arise directly or indirectly from use of or reliance on such information. Each buy or sell decision by Client is an independent decision by Client. Xenia is not acting as an advisor or serving as a fiduciary to Client. Client agrees to indemnify and hold Xenia harmless from and against any and all liabilities, losses, damages, costs and expenses, arising therefrom. Xenia will not in any way be liable or responsible for any buy or sell trading actions done by the Client or for any losses arising therefrom.
One Click Trading and Immediate Execution
Xenia´s automated order entry system provides immediate transmission of Client’s order once Client enters the notional amount and clicks “Buy/Sell”. There is no “second look” before transmission, and Market Orders cannot be cancelled. This feature may be different from other trading systems. Client should utilize the Demo Trading System to become familiar with the process before trading online. In case the Client has not received the result of the execution of the previously sent Instruction but decides to repeat the Instruction, the Client shall accept the risk of making two Transactions instead of one.
Third Party Agents
In the event that Client grants trading authority or control over Client’s Account to a third party (the “Trading Agent” or “Introducing Broker” or “Strategy Provider”), Xenia shall in no way be responsible for reviewing Client’s choice of such third party or for making any recommendations with respect thereto. Xenia makes no representations or warranties concerning any Trading Agent or 3rd party; Xenia shall not be responsible for any loss to Client occasioned by the actions of the Trading Agent or third party; and Xenia does not, by implication or otherwise, endorse or approve of the operating methods of the Trading Agent or third party. If the Client gives the Trading Agent or a third party authority to exercise any of its rights over its Account, Client does so at Client’s risk. Even though the undersigned grants authority to Trading Agent, Client should be diligent and closely scrutinize all account activity.
Commission and other charges
Before the Client begins to trade, he/she should obtain a clear explanation of all commission, fees, markups, markdowns and other charges for which he/she will be responsible. These charges will affect Client’s net profit (if any) or increase Client’s loss.
No Guarantees of Profit
There are no guarantees of profit or freedom from loss in Foreign Exchange Trading. Client has received no such guarantees from Xenia or from any of its representatives. Client is aware of the risks inherent in Foreign Exchange Trading and is financially able to bear such risks and withstand any losses incurred. Furthermore, client accepts sole responsibility for any actual losses which result from Foreign Exchange trading activities client chooses to engage in through Xenia and, in the case of currency account deposits made via debit/credit card, specifically agrees not to subsequently dispute such deposits.
Prices, Margin and Valuations are set by Xenia and may be different from prices reported elsewhere
Xenia will provide prices to be used in trading, valuation of Client positions and determination of Margin requirements. Prices from Xenia are independent of prices of other institutions and businesses. Although Xenia expects that these prices will be reasonably related to prices available in the interbank market, prices reported by Xenia may vary from prices available to banks and other participants in what is known as the interbank market.
Xenia shall not be liable for any claims, losses, damages, costs or expenses, including attorneys’ fees, caused, directly or indirectly, by any breakdown or failure of any transmission or communication system or computer facility or trading software, whether belonging to Xenia , Client, any market, or any settlement or clearing system when Client trades online (via Internet).
Unauthorised access of the Third Party
The Client is wholly responsible for the privacy of the information received from Xenia and accepts the risk of any financial losses caused by the unauthorized access of the third party to the Client’s Trading Account.
Force Majeure Event
In case of a Force Majeure Event the Client shall accept the risk of financial losses.
Anti-Money Laundering Policy
Being in compliance with Cayman and international Anti-Money Laundering laws and policies, Xenia is required, by law, to collect and verify (Know Your Client – KYC) the personal identification data of registered clients.
Registering clients need to provide a valid form of government-issued identification (Driver’s License, State ID, or Passport), and a proof of residence (utility bill, etc).
Xenia tracks all suspicious transactions and does not accept third party or cash deposits. Xenia matches each deposit to the account name on file for that customer.
Xenia reserves the right to refuse processing a transaction at any stage where it believes the transaction to be connected in any way to money laundering or criminal activity. In accordance with international law, Xenia is not obligated to inform the client if suspicious activity is reported to any corresponding regulatory or legal bodies.
Account Opening Procedures – Know Your Customer Policy (KYC)
Prior to opening an account, Xenia shall document the identity, nature of business, income, source of assets, and investment objectives of each prospective customer.
Xenia welcomes clients from all over the globe. But, there are some exceptions, governmental restrictions along with our company policies prohibit Xenia from opening accounts with funding originated from restricted and/or sanctioned countries.
The compliance procedures listed above are only brief synopsis of the high level guidelines observed by the Xenia. For additional questions concerning Xenia policies, please feel free to contact our Compliance department. No substitutions or modifications will be accepted to the above requirements, Xenia Compliance department reserves the final determination regarding the validity of the documents.
The Foreign Account Tax Compliance Act (FATCA) is a United States federal law whose intent is to enforce the requirement for United States persons (including those living outside the USA) to file yearly reports on their non-USA financial accounts. The law requires all non-USA (foreign) financial institutions (FFI’s) to search their records for indicia indicating USA person-status and to report the assets and identities of such persons to the USA Department of the Treasury.
The FATCA is a USA revenue-raising portion of the 2010 domestic jobs stimulus bill and the Hiring Incentives to Restore Employment (HIRE) Act.
U.S. individual taxpayers must report information about certain foreign financial accounts and offshore assets on Form 8938, attaching it to their annual income tax return, if the total foreign asset value exceeds the appropriate reporting threshold.
For Foreign Financial Institutions (FFIs) to avoid being withheld upon, a foreign financial institution may register with the IRS, obtain a Global Intermediary Identification Number (GIIN) and report certain information on USA person accounts to the IRS. If a jurisdiction, such as Cayman Islands, enters into an Intergovernmental Agreement (IGA) to implement FATCA, the reporting and other compliance burdens on the financial institutions in the jurisdiction are simplified. The reporting of client assets are also only done if asset values exceed the appropriate reporting threshold.
The Common Reporting Standard (CRS) is an information standard for the Automatic Exchange Of Information (AEOI) regarding bank accounts on a global level, between tax authorities, which the Organisation for Economic Co-operation and Development (OECD) developed in 2014.
Its purpose is to combat tax evasion. The idea was based on the US Foreign Account Tax Compliance Act (FATCA) implementation agreements and its legal basis is the Convention on Mutual Administrative Assistance in Tax Matters. 97 countries had signed an agreement to implement it, with more countries intending to sign later. First reporting occurred in 2017, with many of the rest starting in 2018.
Xenia, being in compliance with FATCA and CRS, is obliged under the Tax information Authority Law, the Regulations, and Guidance Notes made pursuant to that Law, and treaties and intergovernmental agreements entered into by the Cayman Islands in relation to the automatic exchange of information for tax matters (collectively “AEOI”), to collect certain information about each account holder’s tax status.
Xenia aims to provide superior customer service, in the event you are dissatisfied with any aspect of our service; please give us the opportunity to investigate and answer your questions.
If you wish to lodge a complaint:
- Document anything that relates to your complaint and any questions that you wish to have answered.
- Inform Xenia support with details of your complaint. You can email Xenia at firstname.lastname@example.org. Xenia will review the situation and will resolve it at this initial level if we can.
- If the matter is still not resolved to your satisfaction, please ask a staff member to escalate your complaint to upper management of Xenia. The staff member will consequentially provide you with the specific upper management direct contact details.
10 Market Street, #244 Camana Bay, Grand Cayman, KY1-9006, Cayman Islands
email@example.com (Please mark your email Attn.: Complaints Officer)
Xenia will aim to resolve your complaint within a period of 28 days.
If the complaint is more complex and takes longer than 28 days Xenia will communicate the results as soon as possible.
Xenia Group Support
With Xenia, Groups are well supported by enabling clients (members of a Group or club) to register with Xenia within a given Group. Potential Group Leaders can reach out to our support team to find out more of what is required and the benefits of being a Group Leader.
As registered Xenia clients, when they login to the Xenia Client Portal, they will see the Strategies offered by the Group they are a member of.
Spotware cTrader is the trading platform Xenia recommends be used for Forex Trading.
Information and specific details related to the execution, spreads, margin, leverage, commissions and other cTrader trading aspects can be found within the cTrader trading platform system.
Payments, Deposits, and Withdrawals can be done via Bank Wire, Credit Card, or UPayCard.
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